Hi Yannari,
We sincerely apologize that your order did not arrive in time for your special event. We understand how disappointing and frustrating this experience must have been, especially when you ordered in advance with a specific date in mind.
Unfortunately, the delivery did not go as expected, and we’re truly sorry for the inconvenience this caused. We have issued a full refund for your order and hope this helps resolve the situation.
Customer satisfaction is very important to us, and we regret that we were unable to provide you with the experience you deserved. Thank you for sharing your feedback, as it helps us identify areas where we can improve.
Sincerely,
Customer Support Team